Terms of Service

Effective Date: September 25, 2025
Last Updated: September 25, 2025

These Terms of Service ("Terms") govern your use of FlowGuideAI.com ("Service") operated by FlowGuideAI.com ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using FlowGuideAI, you agree to comply with and be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these terms, please do not use our Service.

2. Description of Service

FlowGuideAI is an AI-powered platform that enables users to:

  • Capture and record screen workflows and processes
  • Generate professional documentation and training materials
  • Create step-by-step guides and interactive tutorials
  • Collaborate with team members on workflow documentation
  • Export content in various formats

3. Content Authorization and User Responsibilities

⚠️ Critical Requirement: You are solely responsible for ensuring you have all necessary rights, permissions, and authorizations to capture, document, process, and share any content through our platform.

You represent and warrant that you have:

  • Content Rights: Legal rights to capture screenshots, recordings, or documentation of applications, websites, systems, or processes
  • Permission to Document: Explicit authorization to document proprietary business processes, workflows, or procedures
  • Sharing Authorization: Permission to share sensitive, confidential, or proprietary information
  • Organizational Compliance: Approval from your organization and compliance with internal data handling policies
  • Third-Party Rights: Respect for intellectual property rights and terms of service of captured applications
  • Privacy Compliance: Proper consent for any personal data included in documentation

4. Account Registration and Security

  • Accurate Information: Provide accurate and complete registration information
  • Account Security: Maintain the security of your login credentials
  • Authorized Use: Only authorized personnel may access business accounts
  • Notification: Immediately notify us of any unauthorized account access

5. Prohibited Uses

You may not use our Service to capture, document, or share content that:

  • Unauthorized Content: You do not have permission to access, capture, or share
  • Intellectual Property Violations: Infringes on copyrights, trademarks, or other intellectual property rights
  • Confidential Information: Violates confidentiality agreements or non-disclosure agreements
  • Personal Data: Includes personal information without proper consent or legal basis
  • Illegal Activities: Documents or facilitates illegal activities or violations of law
  • Competitive Intelligence: Captures proprietary information from competitors without authorization
  • Terms of Service Violations: Violates terms of service of captured applications or platforms
  • Harmful Content: Contains malicious, offensive, or harmful material

6. Subscription Plans and Billing

  • Plan Limits: Usage is subject to your subscription plan limits
  • Billing: Subscription fees are charged in advance on a monthly basis
  • Auto-Renewal: Subscriptions automatically renew unless cancelled
  • Refunds: Refunds are provided according to our refund policy
  • Price Changes: We reserve the right to modify pricing with advance notice

7. Intellectual Property Rights

Your Content

  • You retain ownership of content you create using our platform
  • You grant us license to process and display your content to provide our services
  • You are responsible for ensuring you have rights to all content you upload

Our Platform

  • FlowGuideAI platform, software, and technology remain our property
  • You receive a limited license to use our platform according to these terms
  • You may not reverse engineer, modify, or create derivative works

8. AI Processing and Data Use

AI Training Policy: We do not use your content for training AI models without explicit consent. Your content is processed solely to provide documentation services.

  • Service Processing: AI analyzes your content to generate documentation, guides, and workflows
  • No Model Training: Your content is not used to train or improve AI models
  • Data Isolation: Processing is isolated and secure for each user

9. Privacy and Data Protection

  • Our collection and use of personal information is governed by our Privacy Policy
  • We implement security measures to protect your data
  • You control sharing permissions for your content
  • Data retention is subject to your subscription status and legal requirements

Aggregated Analytics

Non-Identifiable Data: We collect and analyze aggregated, anonymized usage statistics that cannot be traced to individual users. This data is used for product improvement and business intelligence.

  • Anonymized Metrics: We track platform-wide statistics (e.g., total workflows created, feature usage counts) without identifying individual users
  • No Personal Information: Analytics data does NOT include names, emails, account IDs, or any identifiable information
  • Third-Party Analytics Platforms: Aggregated data may be stored in secure third-party data warehouse platforms for business intelligence purposes
  • Content Privacy: Your actual workflow content, screenshots, and documentation are NEVER included in analytics or shared externally
  • Compliance: All analytics practices meet GDPR, CCPA, and other privacy law requirements for anonymized data

10. Limitation of Liability

Important: FlowGuideAI is not responsible for unauthorized content capture, sharing, or any violations of third-party rights. Users assume full responsibility and liability for their use of the platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWGUIDEAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

11. Indemnification

You agree to defend, indemnify, and hold harmless FlowGuideAI from any claims, damages, losses, or expenses (including attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

  • By You: You may terminate your account at any time through your account settings
  • By Us: We may terminate accounts for violations of these Terms or illegal activities
  • Effect: Upon termination, your right to use the Service ceases immediately
  • Data: We may retain certain data as required by law or for legitimate business purposes

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on our website or by email. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of competent jurisdiction in the United States.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@flowguideai.com

General Support: support@flowguideai.com

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