Privacy Policy

Effective Date: September 25, 2025
Last Updated: September 25, 2025

FlowGuideAI.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered documentation and workflow automation platform.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and billing information
• Content Data: Screenshots, recordings, workflow documentation, and guides you create
• Communication: Messages when you contact our support team
• Business Information: Company name, role, and team details for business accounts

Automatically Collected Information

• Usage Analytics: How you interact with our platform and features
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages viewed
• Cookies: We use cookies to enhance user experience and analyze usage patterns

2. How We Use Your Information

• Provide Services: Deliver AI-powered documentation and workflow features
• Account Management: Create and maintain your account, process payments
• Communication: Send service updates, security alerts, and support responses
• Improvement: Analyze usage to enhance our platform and develop new features
• Security: Detect and prevent fraud, unauthorized access, and security threats
• Legal Compliance: Meet regulatory requirements and legal obligations

3. AI Processing and Data Use

• Content Processing: AI analyzes your content solely to provide documentation services
• No Model Training: Your data is not used to improve or train AI models
• Data Isolation: Each user's content is processed in isolation from others

3a. Aggregated Analytics and Business Intelligence

• Aggregated Metrics: We collect anonymized statistics such as feature usage counts, workflow creation patterns, and platform performance metrics
• No Personal Data: Analytics data does NOT include names, email addresses, IP addresses, account identifiers, or any information that could identify individual users
• Third-Party Storage: Aggregated analytics data may be stored in secure third-party data warehouse platforms for business intelligence and product improvement
• Business Intelligence Use: Anonymized data helps us understand product usage trends, improve features, and make data-driven business decisions
• No Content Access: Your actual content (workflows, screenshots, documentation text) is NEVER included in analytics aggregation or shared with analytics platforms
• Industry Standards: All analytics practices comply with GDPR, CCPA, and other privacy regulations regarding anonymized data

Example of Anonymized Analytics: We may track that "250 workflows were created across all users this week" but we do NOT track "which specific users created workflows" or "what content was in those workflows."

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our platform (hosting, payment processing)
• Team Sharing: Within your organization for authorized users with proper permissions
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset transfers
• Consent: When you explicitly authorize sharing with third parties

5. Data Storage and Security

• Location: Data is primarily stored in secure facilities in the United States
• Encryption: All data is encrypted in transit and at rest using industry-standard methods
• Access Controls: Strict access controls limit who can access your information
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Data Backup: Regular backups to prevent data loss

6. Your Rights and Choices

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your content in standard formats
• Opt-out: Unsubscribe from marketing communications
• Account Control: Modify sharing permissions and privacy settings

7. Content Authorization Requirements

By using FlowGuideAI, you represent and warrant that you have:

• Appropriate rights and permissions for all content you capture or upload
• Compliance with your organization's data handling and confidentiality policies
• Proper consent for any personal data included in your documentation
• Authorization from content owners for screenshots, recordings, or process documentation

8. Children's Privacy

FlowGuideAI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

10. International Users

Currently, FlowGuideAI primarily serves users in the United States. If you are located outside the US, your information may be transferred to and processed in the United States where our servers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: